At Indulgeo Essentials, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
- Indulgeo Essentials is not responsible for any damage caused after delivery.
- In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on 9999278785 or email@example.com and our we will be happy to assist you.
Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
- Returns and exchanges requests will be subject to checking and vetting by Indulgeo Essentials.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy. Please note that essential oils can react to some people, hence always do a patch test before using any product (patch test procedure is mentioned on the box of each item) as refunds due to skin sensitivity will not be entertained.
- Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Once your return/refunds request has been accepted, the process will be completed within 7-10 business days.
For Refunds please note the following –
- If you paid with a Credit or Debit card, you will receive a full refund and will be reflected in the bank account/card/wallet in 4-10 working days.
- For Cash On Delivery orders, Indulgeo Essentials will issue a cheque in the name of billing customer and dispatch to the billing address.
- In case of cancellation of prepaid order, money will be refunded in your bank accounts in next 8-10 business days.